AI Operations
Start with accounts payable, not dispatch
Dispatch is political, visible, and fails in public. AP fails quietly — and the fix is visible immediately.
Read the note →Insights
Notes from the floor.
How this work actually fails, and what we do instead. Four a year. Short on LinkedIn. Long version here.
“The model reads. A person releases the write. That gate does not come off.”
AI Operations
Do not let the model write to the system of record
Field-service AI fails when the model can post to job cost, AP, or payroll without a named person in the loop. Most pilots die the same way.
Read the note →Method
A skill is not a chatbot
Buying seats is not an AI operation. A skill is a written process with a connector, a draft, and a named approver.
Read the note →Short versions: LinkedIn