Work
Three ways in. One standard.
Every engagement starts on site. We learn the live process before anything gets connected.
01
Fractional COO
Your operating partner. Not your next consultant.
Own the operating cadence, the margin line, dispatch and utilization, and the team structure. Identify what’s broken, build what’s missing, hold the room to it. Not a strategy deck. The operating machine, built and running.
Where it lands
- Weekly operating cadence installed and running
- KPI framework — labor, utilization, schedule completion, rework
- Dispatch and scheduling discipline built from the floor
- Subcontractor and vendor accountability structure
- Team structure defined, roles written, gaps filled
- Board-level reporting that shows up in the numbers
- Margin that holds through growth
- Post-acquisition integration and stabilization
- Founder-led to professionally run — roles, systems, and reporting that outlast the founder
02
AI & automation
Skills. Connectors. A named person on every write.
The whole operation, not just the back office. Skills against the systems you already run. Drafts land in the channel the team already opens. Nothing posts, pays, or invoices until a named person approves it. The gate does not come off.
Where it lands
- Time, breaks, and GPS — punches, meal breaks, and vehicle data compared; exceptions to a supervisor
- Labor exceptions — overtime and coverage gaps before they post
- Fleet and fuel — after-hours use and fuel spend matched to the route
- Field reference — SOP and site answers in the crew's pocket; sourced, not guessed
- Inspections and quality — site walks captured, deficiencies routed to close
- Safety and incidents — reported from the phone, routed to a named manager
- Crew and site onboarding — certs and site packet; not an HRIS
- Training and certifications — expirations flagged; site training in the crew's language
- Estimates and proposals — scope, labor, and pricing drafted from past jobs; a named person sends
- Work order operations — status, notes, and follow-up drafted
- Project and job management — what the PM is hunting in email
- Assets and equipment — units in the field; records and due dates
- Inventory and materials — truck stock and job cost that match
- Card receipts and materials — matched to job, routed for review
- Billing packets — job cost assembled, exceptions flagged
- Accounts payable — invoice read, PO match, routed for approval
03
Assessment & turnaround
Know what is leaking. Then decide.
Know what is leaking. Then decide. We walk the floor and the books, write down where they disagree, and hand you the order to work. Implement with us or keep the map.
Where it lands
- Operational audit across labor, fleet, field, dispatch, billing, and AP
- Margin compression traced to source
- Systems and process gaps mapped
- Team structure and accountability reviewed
- AI and automation opportunities identified
- A written order of work — what moves first and why
The standard across all three.
— We learn the live process on site before anything gets connected.
— One workflow signed off before the next one starts.
— Nothing ripped out on day one.